Inflation Nation: Preparing for the Big Pop?

Man in suit holding needle over yellow balloon, a moment before bubble burst. Isolated on white.

The good news is that the labor market remains strong, with companies across most industries focused on solving the hiring/retention issue and finding real talent to fill seats and bring their expertise to the table. However, the tech downturn that came after Big Tech lost over $1 trillion in value over three trading sessions and stuck out like a sore thumb, now appears to be spreading to other industries as inflation hits and The Great Resignation refuses to quit.

Big Tech as Influencer?

To say that what is happening right now is unusual is a major understatement. From tech companies being driven, pushed, and cheered on toward rapid growth, to stopping in its tracks and becoming focused on staying resilient during an economic upheaval, the industry has moved from hyper-evolution to high-alert survival status.

Those storm clouds are now moving across other industries, including retail marketing, insurance and consulting. Recruiting services are also, obviously, withdrawing offers. Real estate brokerage Redfin Corp has rescinded job offers in recent weeks. Despite this, the labor market remains strong. Unemployment stills stands near the half-century low it reached in 2020 at 3.6 percent.

Do these companies know something we don’t?

Well, we all know about inflation. We know we’re living in an incredibly unstable time, which means the bottom line is business forecasting. The experts relied on to make informed predictions about future economic scenarios, upon which decisions can be made, cannot pretend to have any great confidence in things going one way or the other.

Or to what degree.

Trying to predict the next 12 months from an economic standpoint isn’t possible; at least, not with any degree of confidence. The most worrying part — possibly — of rescinded job offers is that they show us clearly that businesses are quickly undoing decisions made only weeks before, as if a panic button was pressed that instantly changed everything.

This shocking turnaround is, unfortunately, an objectively conservative action: batten down the hatches to maximize durability against a potentially devastating storm. An old story of survival.  The irony is that, although this wave appears to be growing larger and building beyond the tech industry, most employers across most industries still can’t find enough workers.

The competition for talent is actually growing, according to Gartner. Voluntary turnover is set to rise almost 20 percent by the end of 2022 to a massive 37.4 million. While tech and other companies batten down the hatches as a survival strategy, The Great Resignation itself is holding its position at a steady pace.

In fact, Gartner is still helping businesses by recommending optimized strategies, such as:

  • Signing bonuses – address key talent gaps
  • High-level benefits – including retention bonuses
  • Decouple pay/location – optimize hybrid/remote by decoupling pay and location

It does feel strange, of course, to so easily step between two different worlds that exist in the same period of time, as if moving easily into an alternative universe, then stepping back. But here and there is where we are. Whether job seekers are able to position themselves in the right one is a question for them to answer — so far, from a big picture perspective — the odds are massively in their favor. 

The question of whether one will come to dominate the other remains to be seen. It’s all a matter of time.

Speaking of which…

Recession and the Four-Day Week

“Time and money” is a phrase we all know. And time always comes first. Internationally, 4-day week experiments are taking place right now, with a view to changing the way we live and work forever. The US trial started on April 1 and is set to last six months. Whether that date indicates it will turn into one big joke also remains to be seen.

How inflation will impact and spread the “batton down the hatches” mentality across industries is something to watch for. The question of how it will effect the idea of the 4-day week (on full pay), is also interesting. Perhaps most interesting is how inflation will impact The Great Resignation as more companies demand that workers return to the office.

It does seem like the key ingredient in a perfect storm.

Now may be the perfect time to offer time to employees, from a competitive viewpoint. The more flexibility the better. Once people have been given something and get used to it, taking it away can cause problems. 

Amazon announced its intent to “return to an office-centric culture as our baseline” to its corporate employees on March 31st. By June 10th, it had backtracked the decision, with corporate workers no longer required to return to the office even three days a week.

Things are changing quickly in confusing ways.

Elon Musk – certainly not recognized publicly as a Luddite – is demanding workers return to the office 40-hours per week. Only “high-power employees” should be allowed the luxury of working remote, apparently. This comes as inflation soars and may be seen as a major slap in the face to employees. It also raises the question:

“Are you sure technology can drive our cars for us when it can’t even facilitate optimized human communication?” Ironically, some are predicting that Elon’s “back-to-office” order will be a train wreck.

Head of remote for Cimpress and Vista, Paul McKinlay, told Fortune that Musk was “on the wrong side of history” and predicted a mass resignation of employees at Tesla. Given inflation and all the uncertainty in today’s world, it’s understandable that some see the move as unnecessarily harsh and willfully tone deaf.

It’s All Coming to a Head – But Whose Head?

In general, it’s likely that belts will continue to tighten and freezes on hiring will continue to happen. If caught by surprise, to whatever degree, as with the tech industry recently, rescinded job offers may continue to spread. That must include any potentially vulnerable industry:

Retail, Restaurants and Bars, Leisure and Hospitality, Automotive, Oil and Gas, Sports, Real Estate, etc., could all be planning a defensive position against an upcoming recession.

In such a scenario, increased hiring may come to the Healthcare industry, Utility Workers, Accountants, Credit and Debt Management Counselors, Public Safety Workers, Federal Government Employees, Teachers and College Professors, Delivery and Courier Services, Pharmacists and Technicians, Public Transportation, Lawyers and Legal Professionals.

The usual suspects in the recession-proof stakes also include: 

Consumer Staples – people need certain items in their homes and will always prioritize them. Toothpaste, soap, shampoo, laundry detergent, dish soap, toilet paper, paper towels. Specific things are always in demand. And so to:

Grocery & Consumer Goods – Grocery and consumer goods/ discount retails always tend to do well in recessions, although they are not necessarily bullet-proof, especially if shortages happen and alternatives spring up; online, for example.

Alcoholic Beverage Manufacturing – the higher end of the market may suffer in a recession, but the cheaper end tends to do well when people are worried.

4. Cosmetics – these always do well and tend not to be affected by recessions: Keeping up appearances.

5. Death and Funeral Services – doesn’t change; may get busier.

Still, because competition for talent dwindles during a downturn or recession, there is less threat to the key talent companies need to keep. That talent sees what’s going on out there and is content to stick around – although the phenomenon of The Great Resignation no longer makes even that a sure bet.

Top investor Jeremy Grantham – who correctly predicted the 2000 dot-com bubble, the 2007 housing bubble, and even the 1989-1992 Japanese asset bubble – is now warning of a “super bubble” in US markets.

Grantham believes the BIG POP will wipe out over $45 trillion of assets in the US alone. He has been talking this way for over a year now, publishing serious warnings along the way, and believes we are now standing on the precipice.

Graham believes this, as an upcoming event, has moved from a possibility to a probability – leaning toward certainty.

Still, the law of averages say he’s got to be wrong sometime, right?

Either way, Ladders doesn’t provide financial advice, so put whatever you read into whatever context you can through your own efforts, get advice from professionals in the field, and step carefully.

Strange days indeed as a famous New Yorker once said.

Recruiters, The Great Resignation, and the Hiring (R)evolution

Open notebook on desk next to coffee, with the words "I Quit" written in lipstick and followed by a kiss mark.

“It was the best of times, it was the worst of times” – Charles Dickens wasn’t thinking about 21st century recruitment when he wrote that famous line, but it’s a sentiment that fits like the perfect candidate.

And its retention rate is looking great.

Recruiter salaries, adjusted for inflation, had jumped 14% by the end of 2021 from the year before, according to Revelio Labs. High demand for jobs, driven by the pre-pandemic “job hopping” trend, soon joined by the “great resignation”, has greatly increased the need for talented recruiters and, at the same time, put them under tremendous strain.

How recruiters have coped with the seismic disruptions to our working lives over the last two years is anybody’s guess: Resilience? Ability to adapt? The famously focused mindset of the “fast on your feet” professional? Zero choice? (Other than to join the great resignation themselves?)

Either way, they weathered the storm courageously and have possibly created new opportunities in their own careers as a result. Well deserved, if it happens.

A collage of diverse people, all shown as smiling headshots, representing the challenge recruiters face when filling jobs.
So I’ll go with… erm. Hiring was never easy and recruiters are (hopefully) evolving.

Turmoil and Talent

The labor market, to be blunt, is in turmoil, and recruiters would be increasingly useful as professional advisors, or project managers, within hiring teams, from the earliest stages of hiring considerations.

Today’s recruiter certainly needs to advise companies on how to attract and keep talent. Established, growing and ongoing hiring and retention issues have created a gap in the market, with recruiters being the best qualified to fill it.

Questions arising around talent optimization internally, and the talent market externally, are the long-term stomping ground of recruiters. Why look elsewhere for answers? Instead of handing down requirement orders to be fulfilled, fulfilling recruiter potential by making them part of the initial discussions on requirements for roles, profiles, etc., could lead to great results.

Recruiters are your perfect fit talent advisor candidate. Own it.

Getting On Top of “Under Pressure”

The sheer pressure of skyrocketing competitiveness for talent, soaring hiring demand, and the need to adapt to – and adopt new ways to meet – new attitudes to employment expectations from candidates has been shocking in its power. To gain the upper hand, talent acquisition leaders have found themselves in a leading business position, central to selling the company brand, attracting the best talent, and increasing fast decreasing retention rates among companies.

The Ongoing State of Retention Rates

SHRM (Society for Human Resource Management), published a report in 2021 stating that over 40% of American workers are either actively seeking a new job, or have plans to do so. There’s no need to point out how staggering this number is, and probably no surprise to state that the number doubled from 2019.

BLS (Bureau of Labor Statistics), states that 4 million people quit their jobs in July 2021. Resignations had peaked at 2.7% in both June and July 2021 — with a new record set for available jobs in the US at the close of July – 10.9 million.

In February 2022, 4.4 million people quit their jobs, but new hires moved up to 6.7 million, according to BLS, all of which only continues the new reality of “The Great Reshuffle”. There were an estimated 1.8 jobs for every unemployed person in February.

Choices, choices.

Reasons, Recruitment and Results

According to SHRM’s report, the top reasons given for leaving jobs by employees were:

  • Better compensation
  • Work-life balance
  • Improved benefits
  • Career advancement
  • Career change

The list indicates, at least in the top four, that employees were becoming unhappy in their jobs and seeing better opportunities elsewhere. The final item appears to imply a general feeling of restlessness; a need for change in a quickly changing world. After all, if the world is disrupted to the point where daily routines are battered or shattered, why cling to the same spot?

Why be tossed aimlessly around when you can leap in any direction by dint of will? 

It’s also possible that the first four in the list were heavily influenced by exactly the same feelings that gave rise to the final entry, which could sensibly raise the question: What seismic shift is coming down the pike next?

Outside of the finance industry, corporations have enjoyed their best profits for decades, so there is the opportunity to increase salaries and benefits to attract talent and gain long-term growth from the investment; but, like any investment, the question is: Will it pay off?

It appears so far that higher wages and better benefits aren’t attracting enough unemployed workers back into the workplace. Ironically, as this happens, the result is the offering of even greater pay, more offers of increased benefits, and so on.

And while the increased offers don’t appear to be getting those on the sidelines back into work, the result, for short-term survival, is more work loaded onto the shoulders of those still bothering to show up – until they can’t take it any more, leave, then find themselves being offered more money, more benefits, for jobs they’ve learned to hate.

Little wonder that manager burnout was bad and getting worse late into 2021.

A female contortionist types on a laptop on the floor, while doing a backbend that places her feet on the laptop in front of her.
Flexibility is everything… training not provided.

Flexibility Is Stability

The “throw money at it” problem-solution technique aside, many smart recruiters are becoming increasingly attuned to what candidates want – a shift in attitudes from candidates becoming a sharp shift in focus from the recruiter. Some are studying where people are leaving in high numbers, with a view to building relationships in those spaces.

Whatever is top of mind for that hard to get candidate tops the list for hiring and retention. What is top of mind for forward-thinking recruiters is candidate/employee experience, not checklists of demands skillfully completed.

And it’s entirely possible that flexibility rather than finance will be the winning card. In that sense, employers and employees may have common ground. The sharp rise in remote work in the first quarter of 2022 may indicate that employers, absent a crystal ball, want the most stable environment possible for long-term growth; and employees seem to want the same.

Flexibility is the new stability. Or the closest thing we have.

The Evolution of Hiring

Not surprisingly, many are now predicting that 2022 will get harder, not easier, with remote work choices and remote interviews making job change more accessible than it’s ever been, at least for those who still wish to work – meaning competition for jobs will continue to increase.

And organizing, hiring, training, encouraging and retaining talent in a remote world raises a lot of questions, and presents a lot of issues, in and of itself.

Just because the initial sense of urgency starts to die down as recruiters scramble successfully to adapt, doesn’t mean the recruiter’s job will become easier as a result.

It won’t – but what it should do is evolve.

Remote Control: Cat-In-The-Lap Productivity, Hiring and Retention

A young woman is working on a laptop at home near the window with her cat is sitting on her lap.

Updated content.

The Ladders Q1 2022 Quarterly Remote Work Report, released on April 04, shows that the predicted rise from 18% jobs permanently remote in Q4 2021 to 25% by the end of Q4 2022 was blown out of the water by a stunning increase, leaving us at 24 percent in Q1 2022 – meaning that the number of full-time jobs available remotely has nearly tripled in the past year.

And that means a lot more adapting for recruiters already besieged by the seismic shifts in the way we all live and work.  Of course, there’s nothing normal about the “new normal” – but adapting correctly can mean thriving rather than surviving.

In a world very different from the one we inhabit today, the reasons for remote hiring were often based in business decisions grounded in:

  • required skills being scarce in the business area
  • desired avoidance of the logistics relocation demands
  • demanding the best expert talent without relocation limitations

In today’s pandemic-disrupted world, COVID has remained the key influencer. Companies forced to take part in the remote work experiment found that they could indeed adapt and thrive, and may now consider the remote arrangement the most stable environment for long-term growth. After all, who really knows what’s going to happen next?

85% of managers predicted that having teams with remote workers would become the “new normal” in 2021 and beyond. In one sense, they were right; in another, they had underestimated the scale of the changes underfoot. The need to be conservative in our thinking has led to a lot of underestimation of how entrenched remote work is quickly becoming.

Image shows person sitting on the floor with laptop.
Remote work has become an international experiment for business.

And with the bottom line always in mind, items like productivity increases from remote workers – along with lower overheads – led to record profits for many companies across industries.

In early March 2020, in the face of growing concerns about COVID-19 and increasingly loud whispers about lockdowns, Ladders founder and then CEO, Marc Cenedella, brought two things to the Ladders table : leadership and his laptop. The table itself was in his kitchen.

This happened after he ordered an “experiment” to evaluate how the company would cope if obliged to work remotely under potential lockdowns. Online meetings were brushed up on or practiced, then everybody went their own ways, hoping to stay connected.

At the time, the move was so surprising that The Washington Post interviewed him and wrote an article: “This New York CEO put his company in a simulated coronavirus lockdown”. The proactive move meant that Ladders didn’t miss a beat when the lockdowns hit.

Remote working worked out surprisingly quickly – for us and for those who followed us. Make no mistake, then, remote hiring is here to stay – throughout 2022 and beyond.

We speak from experience.

Remote Hiring: Social Distance & Success

A potential remote candidate for your company is likely to know nothing about you, what you do, how you do it, or the kind of talented people you choose to help you do it well.

Except for your online presence. 

The value of your company website and social media presence has gone up.

So how is your careers page looking? Does it reflect your company culture? Does it show the team and have cool short stories about remote working with the company?

Image shows a laptop showing a business website.
Does your website have all the insight it needs for candidates?

How about a bunch of faux TV screens thrown onto the page? Photos of team members in each, along with names and titles beneath? And all with little lines interconnecting them?

As each is clicked, a video of that team member opens and they talk about the company, culture, working remotely, and how its all done effectively and enjoyably?

Too cute?

Fair enough. Your page should at least give a sense of the team, the culture, and how remote working functions. This is all critical information for a potential new hire. Especially as it establishes critical structures in an informal, even fun way.

Cat-In-The-Lap Productivity

The idea of remote work runs seamlessly with the thought of flexible hours. Do a bit here. Do a bit there. I work best late at night or under a tight deadline, anyway. The cat needs attention.

Image shows a person at a laptop with a cat in lap, watching the work.
Remote work: Cats are taking center stage in many companies in 2022.

Hence the structures mentioned above. Hence the need for a strong website and social media presence that promotes your culture and remote work ethics and habits.

Answer this: What is the work-life balance of your remote employees?

Timelines and deadlines, video meetings, schedules, fun video get-togethers, informal meeting requests, cat-in-the-lap five-minutestandups”, online happy hours — it all matters.

Make potential flexibility and necessary availability known from the get-go.

Are time zone issues connected to the position? Regions that must be catered to by your new team member? Timelines that must be followed? Deadlines met? Meetings attended on a regular basis?

All nailed down? Then smile as those on-camera cats jump around.

Sourcing & Establishing Career Success

Appearing in directories dedicated to remote careers is a good idea for sourcing needs. High-ranking roundups of companies that hire remote workers are a good place to be seen.

Your social media presence could get inroads in remote working communities on Facebook, for example. 

Here at Ladders, we have a remote work only job search feature for our $100K+ professionals, which lists all relevant jobs for remote experts. Once they start a search, the option appears.

So targeting for high-level remote experts is easy.

A yellow sticker on a laptop says: Work remotely.
At Ladders, targeting based on recruiter needs is a specialty.

Targeting & Training

Still, targeting for talent may need to be followed with training for remote productivity.

Screen for compatibility with your company: Compatible OS, software: product management, internal communication tools, etc., high-speed connection and so on.

Decide the value of the candidate: What investments in hardware, software, upgrades — and training would be required? It’s much harder for a remote worker to learn as they go.

Touching Base in Cyberspace

And if you haven’t upgraded your website and social media for remote hiring, or have opted for a low key approach, consider the following:

Video interviews with candidates — in which team members talk through the culture and the structures mentioned above.

Easy investment, long term payoff.

A person watches a training video on a laptop.
Online interviews, onboarding and training are strongly advised.

Another employment element whose value has skyrocketed is competencies.

Competencies cannot be trained into people; and cannot be viewed and assessed in-house, so assessing core competencies is critical. A short list includes:

  • self-discipline
  • organizational abilities
  • communication abilities
  • collaboration abilities
  • time management abilities
Four people share a "cloud" thought that is empty.
Team work, yes. Guess work, no. Testing is better!

Don’t Guess, Test!

And that’s why pre-employment testing has recently become far more important for employers.  Also, trial employment periods are an option used by many companies before committing to a new remote worker.

But always ensure one thing.

Once onboard, your new employee is part of a remote team in which robust internal communication happens throughout each working day, including video meetings.

Your company’s unique usage of the OS’s and communications software has been second-nature from (pretty much) day one. And she soon feels a personal, dynamic working relationship with each team member.

It’s what we couldn’t resist calling Remote Control.